Politique de remboursement

We offer a 14-day return policy, meaning you can request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at hy08002012@gmail.com.
If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, please feel free to contact us at hy08002012@gmail.com.

 

 

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and make it right.

 

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as used products, custom products (e.g., special orders or personalized items), and products damaged due to improper personal use. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.